The CX Playbook

Real strategies, honest insights, and the kind of customer experience wisdom that actually moves the needle.

MLM Customer Support: Why Generic Customer Service Teams Fail Network Marketing Companies customer service training for mlm customer support certification direct sales support training mlm customer support network marketing customer support May 25, 2026

I know the term MLM carries opinions. Some companies use it proudly. Others prefer direct sales, network marketing, social selling, or community-led commerce.

I will use it occasionally here because ...

Continue Reading...
How to Build a Customer Support Team for a Direct Sales Company Without Burning Out Your Founders customer experience for direct sales customer support team for direct sales company direct sales customer support direct sales support team mlm customer support May 25, 2026

When a direct sales company is first getting started, customer support looks simple from the outside.

A founder answers messages. A co-founder jumps into Facebook comments. Someone in operations hand...

Continue Reading...
THE QUEENS OF CX NEWSLETTER

Want Helpful Customer Experience and Culture Tips Every Month?

Sign up to receive our newsletter with helpful information & updates on Queens of CX

You're safe with me. I'll never spam you or sell your contact info.