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Customer Support isn't a cost center...
(If you know what you're doing)
It's a revenue-driving powerhouse.
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YOUR NEXT CHAPTER BEGINS RIGHT HERE, RIGHT NOW
"Trust is earned by brands that make people feel seen, supported, and valued."
We bring a concierge-level customer experience that has been curated and built for CEOs who know that RETENTION is the new growth.
THE COST OF IGNORING CX
The numbers tell a story most companies aren't ready to hear.
5–25×
more expensive to acquire a new customer than to keep an existing one
67%
more is spent by returning customers vs. new ones
60–70%
success rate selling to existing customers (vs. 5–20% for new)
3.8T
in global sales is at risk every year due to bad customer experiences
THE RETENTION ADVANTAGE
5%
increase in retention can boost profits 25–95%
2.5×
faster growth for retention-focused companies
50%
more likely existing customers try your new products
18%
of companies spend more on retention than acquisition
THE ART FRAMEWORK
Appreciation | Retention | Trust
The ART of Customer Happiness is our proven methodology for transforming how brands connect with their customers. Built from frontline experience and executive strategy, it is the blueprint for sustainable growth through extraordinary experience.
APPRECIATION: Make every customer feel like royalty.
RETENTION: Turn customers to loyal, vocal, advocates.
TRUST: Relationships that outlast any single transaction.
OUR PHILOSOPHY
Three Beliefs That Shape Every Engagement
At Queens of CX, we operate from three core principles that guide how we think, advise, and transform customer experience programs for the world's most ambitious brands.
CULTURE PHILOSOPHY
"Happy agents create happy customers. Build your culture accordingly"
Customer experience starts from the inside out. When your team feels valued, trained, and empowered, your customers feel the difference immediately. Culture is your most powerful CX strategy.
HUMAN PHILOSOPHY
"In a world of automation, human touch is your rarest competitive advantage."
Technology can answer tickets. It cannot build relationships. We help you find the perfect balance — efficient systems with a deeply personal feel that keeps customers coming back.
RELATIONSHIP PHILOSOPHY
"The future of retention belongs to the builders of relationships at scale."
Loyalty is not bought — it is earned, one positive interaction at a time. We guide you through building a retention systems that feels deeply personal, not programmatic.
WHO WE ARE
Queens of CX
We help companies build people-first Customer Experience through consulting, certifications, and three books written for anyone who touches customer experience or culture. Not by becoming another department you have to manage. You keep the strategy, the systems, and the ownership. We bring the experience.
Our consulting gives you fractional CX leadership when you need an experienced hand on the strategy, and when you need extra hands, we can connect you with certified agents who already know the standard we teach. Our certifications, Certified Customer Happiness Professional and Certified Customer Happiness Leader, train agents and leaders on a real framework for loyalty and revenue, not just faster ticket resolution.
Our three books, The ART of Customer Happiness, The HEART of Customer Happiness, and Culture Is Not on the Walls, take those same frameworks further, for executives, leaders, and anyone building a culture worth choosing.
Founded on the belief that retention is the real growth engine, Queens of CX exists to help companies keep earning the choice their customers and employees make every day.
OUR FULL STORY
WAYS TO WORK TOGETHER
Our Suite of Services
From executive strategy to frontline training, we meet your organization where you are — and take you where you deserve to be.
WHAT WE DO
End-to-End CX Solutions That Drive Loyalty & Lifetime Value
We combine cutting-edge strategy with a human-first approach to create seamless, scalable, and profitable customer experiences that drive sustainable growth.
All Working Together. All Driving Growth.
Proactive New Customer Outreach
AI-Powered Customer Support
Live Chat & Messaging Support
Complaint Resolution & Recovery
Failed Payment Recovery
Customer Retention & Win-Back
Loyalty & VIP Customer Programs
Reporting & Analytics
Fully Managed CX Operations
We run your entire customer experience function — agents, leadership, QA, reporting, and escalation paths. You get a complete, professional CX team without building one from scratch.
Proactive Retention & Outreach
We reach customers and Brand Partners before they churn — with 90-day onboarding sequences, failed payment recovery, win-back campaigns, and VIP check-ins that build loyalty from day one.
Brand Partner VIP Support
Specialized support for Direct Sales teams — built around the Two-Customer Model. Your Brand Partners and their customers get a dedicated, trained team that understands what's actually at stake.
Enhanced Workflows & Systems
We build and manage AI-powered workflows, automating the repetitive tasks so your human team can focus on building relationships, escalations, and the moments that actually build trust.
