THREE BOOKS
Customer Experience Is a System. Here’s How to Build It.
Three books for the three people who decide whether a company’s customers stay: the executive who funds it, the manager who runs it, and everyone who touches it.
Get all three for $97The Collection
THE ART OF CUSTOMER HAPPINESS
for CEOs and Founders
Why customer experience is a growth strategy rather than a support function.
166 pages · 13 chapters · 6 appendices
Price: $47
THE HEART OF CUSTOMER HAPPINESS
for Managers and Leaders
Building the team that builds the experience.
235 pages · 21 chapters · 12 appendices
Price: $47
CULTURE IS NOT ON THE WALLS
Building a Company People Choose Every Day
What culture actually is, why most companies get it backwards, and how to build one on purpose.
208 pages · 17 chapters · 8 appendices
Price: $47
Get All Three for $97
Save $44. Because most people need more than one.
If you lead a team, you probably also answer to an executive. If you are the executive, you have managers underneath you. These were built to be read together.
609 pages. 26 working appendices.
Get the Complete Collection — $97Why these aren’t ordinary business books
♛ Written from the floor, not the theory
Twenty years of building and leading CX teams, including the mistakes. The layoff that shouldn’t have happened. The hire that nearly broke a department. The stories most business books leave out.
♛ Twenty-six working appendices
Audits, checklists, interview questions, ninety-day plans, and exercises you can print and run this week. These are workbooks as much as books.
♛ One connected system
Same frameworks, same language, three levels of the same organization. Read one and it stands alone. Read all three and they build on each other.
